Return Window

Return requests must be submitted within 14 days from the date your order is delivered. Requests submitted after this period will not be accepted.

Return Method

Approved returns are eligible for store credit or refund to the original payment method. Store credit does not expire and may be used toward future purchases. Refunds issued to the original payment method are subject to a $10 restocking fee.

Refunds

Refunds to the original payment method are available for eligible returns, minus a $10 restocking fee. Full refunds without a restocking fee are issued only if an item is confirmed by us to be defective or if an incorrect item was sent.

Eligibility

Returned items must be unused, unworn, unwashed, unaltered, and in original condition, with all original tags and packaging intact.

Items that show any signs of wear, washing, odor, staining, makeup marks, deodorant marks, perfume, detergent, creasing from wear, pet hair, lint, damage, or alteration will be considered unusable and are not eligible for return, store credit, or refund.

Defective Items

A defective item refers strictly to a manufacturing defect confirmed by YITAI after inspection. Damage caused by wear, misuse, washing, improper handling, or customer actions is not considered a defect.

Inspection and Documentation

All returns are photographed, documented, and inspected upon arrival. We maintain records of item condition, packaging, and contents for quality control and dispute resolution purposes.

Shipment tracking, delivery confirmation, and return tracking data are recorded and may be used as supporting evidence for internal review, carrier claims, or payment disputes.

Inspection Authority

The final determination of eligibility, defect status, and resolution is made solely by YITAI.

Items that do not meet return eligibility will be rejected and may be returned to the customer at the customer’s expense or disposed of without compensation.

Final Sale Items

Final sale, promotional and discounted items are not eligible for return, store credit, or refund unless otherwise stated.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrect.

Abuse Prevention

We reserve the right to refuse returns, store credit, refunds, or future orders from customers who show patterns of excessive or abusive return behavior.

Return Authorization

Returns must be approved before being sent back. Unauthorized returns will not be accepted.

Contact

To request a return, please click here