Return Window
Return or exchange requests must be submitted within 14 days from the date your order is delivered. Requests submitted after this period will not be accepted.
Return Method
Approved returns are eligible for store credit only. Store credit will be issued as a digital gift card that does not expire and may be used toward any future purchase.
We offer free returns and free exchanges for eligible items. Please note that we do not offer refunds to the original payment method.
Eligibility
Returned items must be unused, unworn, unwashed, unaltered, and in original condition, with all original tags attached and packaging intact.
Items that show any signs of wear, washing, odor, staining, makeup marks, deodorant marks, perfume, detergent, creasing from wear, pet hair, lint, damage, or alteration will be considered unusable and are not eligible for return or store credit.
Defective Items
A defective item refers strictly to a manufacturing defect confirmed by YITAI after inspection. Damage caused by wear, misuse, washing, improper handling, or customer actions is not considered a defect.
Inspection and Documentation
All returns are photographed, documented, and inspected upon arrival. We maintain records of item condition, packaging, and contents for quality control and dispute resolution purposes.
Shipment tracking, delivery confirmation, and return tracking data are recorded and may be used as supporting evidence for internal review, carrier claims, or payment disputes.
Inspection Authority
The final determination of eligibility, defect status, and resolution is made solely by YITAI.
Items that do not meet return eligibility will be rejected and may be returned to the customer at the customer’s expense or disposed of without compensation.
International Returns
International customers may request a return for store credit or exchange. Once the return is approved and received, a digital gift card will be issued that may be used toward a future purchase.
Due to carrier availability and service limitations, we’re unable to provide prepaid return shipping labels for orders delivered to Israel, Mexico, Singapore,
Switzerland.
Eligible items may still be returned within our standard return period. Customers must contact our Customer Care team before shipping a return. We’ll provide the return address and instructions.
The customer will be responsible for arranging and covering the cost of tracked return shipping.
Once the return is received and inspected, it will be processed in accordance with our standard return policy. We strongly recommend using a tracked shipping service and retaining the shipping receipt until the return has been completed.
Final Sale Items
Final sale, promotional, archive sale, and discounted items are not eligible for return, exchange, or store credit.
Return Shipping
Return shipping is covered by us for approved returns and exchanges.
Abuse Prevention
We reserve the right to refuse returns, store credit, refunds, or future orders from customers who show patterns of excessive or abusive return behavior.
Return Authorization
Returns must be approved before being sent back. Unauthorized returns will not be accepted.
Contact
To request a return, please click here