Frequently Asked Questions

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Orders & Shipping

Where do we Ship?

We currently ship everywhere in the U.S., Asia, as well as Europe, Canada, and Australia.  

International Duty & Fees

Below statements only apply to international orders:

- We recognizes that customs and duty fees are considered a governmental matter. 

- We cannot declare the value of a package as anything other than its retail value. We cannot mark shipments as gifts.

Shipping Methods

Domestic Orders

USPS Priority - $8-10 (3-5 Days for delivery, after it's been fulfilled).

Free domestic shipping on $250+ orders.


International Orders

DHL Express - Price varies by region.


Please note that customs and duty fees are considered a governmental matter. We cannot declare the value of a package as anything other than its retail value. We cannot mark shipments as gifts.


Please note that once your order is shipped from our facility, we are unable to expedite, change the shipping address, or redirect the package. Please make sure to double check your delivery address and if any shipping issues arise, please contact the courier company directly.

delivery Issues

Once your order is fulfilled from our warehouse, it's out of our power to manage any delivery issues. 


please contact the courier for any issues regarding your delivery.


UPS - 1 (800) 742-5877

USPS - 1 (800) 344-7779

DHL - 1 (800) 225-5345

Returns & Exchanges

Domestic

We offer a 10-day return period. You can initiate your return or exchange by visiting our Returns & Exchanges center and each request will be reviewed. You will be responsible for the return label charge. 


The best way to exchange a product is to return your original purchase and place a new order at the same time. 

Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t sell out while you wait for an exchange.


Please note that all returns and exchanges must be in brand new condition with original tags and packaging for a full refund. If your item(s) is not in pristine condition, we will refuse your return or exchange.


Once your order is fulfilled, we will not refund the shipping fee as it's directly paid to the courier.


If your product comes in a damaged or no packaging, we will charge a $10 stocking fee.


'Final Sale' items are non-returnable and non-exchangeable.


International

We do not offer returns and exchanges for orders outside of USA. If there are any issues regarding your order, please contact hello@yitai.la for additional information. 

Our Products

Where is our stuff made?

Currently, we manufacture majority of our products in China. To select our overseas partners, we emphasize quality, compliance to worker's safety, fair wages and benefits, and efforts to be more sustainable.


We've visited all of our partners and we have built strong personal relationships with each factory partner.

sustainability

Our products are designed to last, which means we emphasize on the quality of the materials we use. We try our best to use as much sustainable materials as possible without sacrificing any functionality or the quality of our items.


Some of the sustainable materials we use are TENCEL and organic cotton. Recently, we begin using packaging bags made from recycled plastic and corn starch is 100% biodegradable. We are currently a brand with 4 team members and we believe in making a positive impact on the planet by adding more sustainable practices. We are still exploring different sustainable materials while upholding our reasonable price points and maintaining the quality of our items.


If you have any additional questions, reach out to us at hello@yitai.la

How should i wash and care for my products?

We recommend wash on cold and hang dry or use a low heat setting in the dryer. This will help maintain the shape of the garment, while reducing the energy use.


Bettering your Item and the Earth. 🌎


For some items, we recommend dry cleaning. You can find more information from the wash tag.